Giving staff access to tickets

Giving staff access to tickets

Giving staff access to tickets is relatively simple. It only takes a couple of minutes.

1) After successfully redeeming and setting up the bot, the bot should automatically create two new roles "staff-support" and "staff-manage". (if not please create theses, they need to be lowercase)

2) To allow staff members to access to tickets, grant them the "staff-support" role or the "staff-manage" role on your discord server and they should be able to access to tickets.

The "staff-support" role allows user's with the role to execute the following commands within a ticket:

-close - close tickets -add - add user to ticket -remove - remove user from ticket -status - change status of ticket -rename - rename the ticket

The "staff-manage" role allows user's with the role to execute the following commands within a ticket:

-close - close tickets -add - add user to ticket -remove - remove user from ticket -status - change status of ticket -rename - rename the ticket -banlist - list users that can't make tickets -tban - ban people from creating tickets -tunban - unban people from creating tickets

You can also customise the commands from your TicketEM Panel, Check "How to customise messages and commands" on the Documentation for assistance in customising the commands